Why we don't charge per-user seats

Service trades are different from accounting firms. The way most contractor CRMs price says they don't understand that.

Open the pricing page for Jobber, Housecall Pro, ServiceTitan, FieldEdge, or any other contractor CRM and the structure is identical: a per-user monthly fee, sometimes wrapped inside a "tier" that gates how many users you can add. Add a tech, pay more. Add an apprentice, pay more. Add the dispatcher's college-kid summer hire, pay more.

The pattern is borrowed from SaaS aimed at white-collar businesses — where every user is a knowledge worker who logs in 6 hours a day. It doesn't fit service trades. We thought about this for a while and built Plyrium differently.

The structural problem with per-seat pricing for contractors

Three things make seat-based pricing the wrong shape for a service business:

Your "users" aren't peers

In a marketing agency, every account exec uses the same tools the same way. In a residential HVAC shop, your dispatcher logs in 8 hours a day, your office manager logs in 2 hours a day, your senior tech opens the mobile app 4 times during a job, and your part-time apprentice opens it twice a week. Pricing them all as identical "seats" overcharges 90% of your team for the leverage 10% of them get.

Growth gets punished

You hired your 5th tech. Congratulations — you just added $89/month to your CRM bill. That's $1,068/year for software, on a tech who'll bill $180K of revenue. The seat fee isn't unaffordable, but the message it sends is wrong: every hire makes your tools more expensive, not less per-revenue-dollar.

The healthiest service businesses we work with hire 2-4x faster than their CRM bills can support. Per-seat pricing makes the CRM bill scale with headcount, when it should scale with revenue or with feature usage.

Off-season layoffs become billing logic

Northern landscaping shops, snow-removal divisions, holiday-lighting installers — anyone with seasonal labor — has to actively manage their CRM seat count to avoid paying for users who aren't using anything. The "deactivate seats in November, reactivate in March" dance is real busywork no one asked for.

What we do instead

Plyrium charges per workspace, not per user. One monthly fee, unlimited team members across all tiers.

Solo ($49/mo) — single user, the founder-running-the-truck plan
Voice ($149/mo) — AI receptionist + unlimited team
Visibility ($249/mo) — Marketing + GBP + unlimited team
Bundle ($699/mo) — All of the above + unlimited team + multi-tech scheduling
Front Office ($1,199/mo) — Bundle + concierge + unlimited team

A 12-person shop pays the same as a 4-person shop at the same tier. Hire your 5th tech, your 8th, your 15th — same bill.

The honest comparison

We're not the cheapest at every team size. Per-seat pricing is structurally cheaper for one-person shops, then crosses over as the team grows. Where the lines cross:

vs. Jobber Plus + Marketing Suite + AI Receptionist + Pipeline ($529 + $79 + $99 + $49 = $756/mo per user): Plyrium Bundle ($699/mo flat) wins from 1 user on up, plus we include scheduling + lead handling Jobber stacks separately.

vs. Housecall Pro Max + Voice ($319/mo for first user + $79 per additional user + voice add-on): Plyrium Bundle wins starting at 3 users.

vs. ServiceTitan ($398/mo starter + ~$95/user/mo + every feature behind a separate sku): Plyrium wins from day 1, full stop. ServiceTitan's all-in cost for a 4-tech residential shop runs $1,400-$2,200/month with the modules most shops actually need.

vs. FieldEdge Premier ($229/mo for first user + $59 per additional user): Plyrium Voice ($149/mo) wins at any team size above the solo founder; Bundle wins at 6+ users.

Why this works for us

Per-seat pricing optimizes the vendor's revenue per customer. Per-workspace pricing optimizes the customer's predictability. Our growth math depends on retention, not seat-count expansion. If we're doing our job right, the same shop that signs up at Voice tier this year is on Bundle three years from now because their business grew — not because we kept adding line items to their invoice.

That's a longer pricing arc and a different optimization. We think it's the right one for service trades.

What we charge for instead

Tier upgrades are based on what the business does, not how many people work there. Adding voice + AI front-office moves you from Solo to Voice. Adding marketing tools moves you to Visibility. Adding multi-tech scheduling + recurring contracts + AI lead handling moves you to Bundle. Adding concierge service and a quarterly strategy call moves you to Front Office.

If your business gets bigger without adding any of those product surfaces — say, you grow from 2 to 8 techs but you're still on Voice tier because you don't need the marketing tools — your bill stays at $149/mo.

That's the pricing we wanted to be on if we were the customer. It's the pricing we built.

Pricing page has the full breakdown.