Every appointment row has a Pencil 'Edit' button next to the status actions. Clicking opens a modal with every editable field — no separate edit page to navigate to.
What you can edit inline
- Date + time (interpreted in your business timezone, not the browser's).
- Duration in minutes (5 minimum, 24 hours max).
- Service description.
- Customer name, phone, email.
- Assigned tech (or unassign).
- Notes (visible to your team).
Status changes
Status flips are separate from edits — they're individual buttons (Confirm / Done / Cancel / Reopen) on every row. They fire one PATCH each so the dispatcher gets instant feedback without opening a modal.
Reassigning a tech
When a row shows 'Tech: Kyle', there's a small Reassign menu next to the name. Click → pick a different active tech → done. Useful when someone calls out sick or a route needs to shuffle.
Time zones
All date/time inputs interpret values in your configured business timezone (Settings → General). A dispatcher in Phoenix scheduling for a New York shop will see + type Eastern times correctly.