/portal/receptionist controls how your AI receptionist sounds + behaves. Default settings work out of the box; tune to your liking once you've heard a few calls.
Voice + name
Pick from the available voice options (we offer professional female and male voices in English + Spanish). Set the receptionist's name — defaults to 'Jessica' but you can pick anything. The name appears in the greeting + AI call summaries.
Greeting
Two-tag template: [Receptionist] [Business]. Plyrium expands those at runtime so you don't have to update the greeting if you change your business name or receptionist's name later.
Sample greetings
| Default | "This is [Receptionist] at [Business] — how can I help you today?" |
| Friendlier | "Hi! [Receptionist] here at [Business] — what can I do for you?" |
| Formal | "Thank you for calling [Business], this is [Receptionist] speaking." |
Urgent escalation
Settings → Notifications. Define the urgency keywords your receptionist treats as a true emergency (defaults: 'leak', 'flood', 'no heat', 'no AC', 'gas smell', 'burst pipe'). When a caller mentions any of them, the receptionist:
- Tags the call urgent + the lead category 'urgent_lead'.
- Pages you (SMS + email + push if configured) immediately.
- Optionally transfers the call to you (if your transfer number is set + you're reachable).
- Books the soonest available slot if you don't pick up.
Quiet hours
Settings → Notifications → Quiet hours (start + end). During this window, urgent escalation degrades from 'call you' to 'SMS you' so you don't get woken up. The customer still gets a booking; the alert just lands quieter.