The strip at the top of /portal/reviews has three controls. Each saves immediately when you click — you'll see a small 'Saved' indicator.
Auto-draft replies (on/off)
Master switch. When off, reviews still get scraped + show up in the list, you just don't get an AI draft. Useful if you want to handle reviews 100% by hand.
Draft for ratings ≤ N stars
1★ – 5★ segmented selector. Default is 4★. Pick:
| 1★ only | Drafts ONLY for one-star reviews. Cheapest in API costs; you handle the rest by hand. |
| ≤ 2★ | 1- and 2-star. Common for shops who only want help with the worst. |
| ≤ 3★ | Includes middling reviews — the ones that read 'fine but...' and could swing either way. |
| ≤ 4★ (default) | Drafts for everything except 5-star reviews. Catches everything that needs a thoughtful response. |
| ≤ 5★ | Drafts for every review including 5-star. Useful if you want a consistent voice on every reply. |
Publishing mode
- Manual (default): AI drafts, you approve, you copy + paste to the platform.
- Auto: AI drafts AND auto-publishes — but only on Google (the others don't have a reply API).
Auto mode caveat
Auto-publishing on Google means the reply goes live without your review. We recommend keeping a human-in-the-loop unless you've watched the AI handle 50+ reviews and trust the voice.