Settings → Notifications controls how Plyrium reaches you when something needs attention.
Urgent keywords
Phrases the receptionist treats as a true emergency. Defaults: 'leak', 'flood', 'no heat', 'no AC', 'gas smell', 'burst pipe'. Add or remove based on your trade — for HVAC shops, 'no heat' is critical in winter; for plumbing, 'flooding' is. When a caller mentions any keyword, the call category gets tagged 'urgent_lead' + you're alerted.
Alert channels
- SMS — to your owner_phone, plus any team members on-call.
- Email — to your owner_email + on-call list.
- Push — if you've installed the Plyrium PWA on your phone + granted notification permissions.
- Live transfer — if you've set OWNER_TRANSFER_NUMBER, the receptionist can attempt to transfer the call to you in real time for hot leads (when reachable).
Quiet hours
Set start + end times (24h, your local). During this window, urgent escalation degrades from 'call you' to 'SMS only' so you don't get woken up. The customer still gets a booking + the lead gets logged — only your alert channel changes.
On-call windows
If you have multiple team members, each can set their own on-call window in Team. The receptionist pages whoever's currently on-call, falling back to you if nobody is. Useful for rotating after-hours coverage across a team.